Cancellations, Refunds & Service Concerns

What this policy covers

This policy covers services booked through Notary On the Go, including notarial appointments, online commissioning, mobile visits, document coordination and process-serving requests. We provide services; a retail policy about returning packaged goods does not apply.

Any specific cancellation terms or written quote provided before you book also apply, subject to applicable law. For an existing booking, the terms given when you booked continue to apply; this update does not retrospectively remove a promised refund or guarantee.

Changing or cancelling an appointment

Work already completed

A completed service is generally not refundable solely because you change your mind. If you believe our work was incorrect, incomplete or did not match what was agreed, contact us so we can review the issue.

Where a notarial or commissioning error is attributable to our provider, we will arrange an appropriate correction without charging again for that correction. If it cannot reasonably be corrected, we will review a refund for the affected service. This does not limit any remedy you have under applicable law.

Specialized services and third-party costs

• Mobile visits: any travel charge and cancellation terms must be confirmed before the visit.
• Apostille, authentication and marriage-abroad coordination: your written scope identifies work stages and any government, translation, consular or courier charges. Refunds account for work actually completed and authorized expenses that cannot be recovered.
• Process serving: an unsuccessful attempt is not automatically a failure to perform the agreed work. Your quote explains the attempts and reporting included; successful service and a court outcome are not guaranteed. Any guarantee expressly agreed for an earlier booking remains subject to its original terms.
• FLSP legal services: an authorized legal practice’s written retainer governs professional fees, advance payments and termination, together with applicable professional rules. Website terms do not replace that retainer.

If the receiving organization rejects a document

Tell us the reason for rejection and provide the recipient’s written requirements if available. Acceptance can depend on the requested document format, jurisdiction and receiving authority. We will review whether the issue arose from our service, the original instructions or a new requirement and explain the available next steps and any proposed charge before further work.

How refunds are handled

We will explain the outcome of our review and any permitted deduction. An approved refund is normally returned through the original payment method. Processing and bank posting times vary; contact us if an approved refund has not appeared. Any legally required deadline takes priority.

Please contact us before sending original documents by post or courier. We will confirm whether they are needed and provide the correct delivery instructions.